Legal

Terms of Service

Effective: 25 May 2026 · Last updated: 25 May 2026

These Terms form a contract between you and Guided Intelligence Pty Ltd (“Guided Intelligence,” “we,” “us”) governing your use of TraceHumanity. By creating an account or otherwise using the service you agree to be bound by them. Please read them carefully — especially Sections 10 (Disclaimers), 11 (Liability), and 14 (Governing law).

1. Acceptance and changes

By accessing TraceHumanity, registering for an account, or calling our API you accept these Terms and the Privacy Policy. If you do not accept them, you must not use the service.

We may update these Terms from time to time. Material changes will be notified by email to your account address and posted on this page at least 30 days before taking effect, except where the change is required for legal compliance or to address a security risk. Continued use after the effective date constitutes acceptance.

2. Eligibility

You may use TraceHumanity if you are at least 16 years old and capable of forming a binding contract in your jurisdiction. If you use the service on behalf of an organisation, you represent that you are authorised to bind that organisation, and “you” refers both to you personally and to the organisation. You may not use TraceHumanity if you are barred from doing so under any applicable law, including export controls and sanctions regimes.

3. Your account

You must provide an accurate email address and keep your contact details up to date.
You are responsible for all activity under your account. Keep your password and API keys confidential.
You must notify us promptly at hello@guidedintelligence.com.au of any suspected unauthorised access.
One account per natural person. Studio plans (when launched) allow multiple seats under one organisation account.

4. Acceptable use

You agree not to:

Submit content you did not create or are not authorised to certify;
Make false statements in evidence, identity verification submissions, or reviewer correspondence;
Use the service to certify, distribute, or watermark unlawful content (including content infringing third-party rights, depicting child sexual abuse, inciting violence, or otherwise illegal in Australia);
Attempt to circumvent watermarking, signature verification, the audit log, rate limits, or any security measure;
Scrape, harvest, or systematically collect data from public certificate or directory pages beyond what the API permits;
Resell, sublicense, or commercially exploit the service or any API key without our written consent;
Interfere with or disrupt the service, its infrastructure, or other users;
Use the service to develop a competing certification authority by direct copying of our designs, schemas, or audit-chain mechanisms.

We may suspend or terminate accounts that violate this section without prior notice where the violation poses a risk to the service, other users, or the integrity of issued certificates.

5. Your content

5.1 You retain ownership

You retain all rights, title, and interest in the creative works, evidence files, profile content, and other material you submit (“Your Content”). We claim no ownership of Your Content.

5.2 Limited licence to operate the service

You grant Guided Intelligence a worldwide, non-exclusive, royalty-free licence to host, store, copy, transmit, transform, and process Your Content solely for the purpose of providing the certification, verification, and notification services you request. This licence ends when you delete the content from your account, except where retention is required for the integrity of an issued certificate (see Section 7) or by the retention schedule in the Privacy Policy.

5.3 Public certificate information

When you obtain a certificate, certain metadata is published as described in Section 3 of the Privacy Policy. You grant us the right to display that metadata via the trust registry, verification endpoints, and public API for as long as the certificate exists.

5.4 Your representations

By submitting content for certification you represent and warrant that:

You are the author of the work, or you have written authority from every author to seek certification;
The work was created in the manner you describe, including the level of human authorship you are claiming;
You have the right to submit any third-party material included in the work;
Submitting the work does not violate any law, court order, contract, or third-party right.

Knowingly false statements are grounds for revocation, account termination, and may constitute fraud under applicable law.

6. Certificates — what they mean and don’t mean

A TraceHumanity certificate is our attestation, at the time of issuance, that:

The submitted file matches the cryptographic hash recorded in the certificate;
The submitted evidence was reviewed against our published criteria for the level claimed;
Our reviewer(s) judged the evidence consistent with human authorship of the level claimed.

A certificate is not a guarantee of artistic merit, commercial value, originality versus prior art, legal authorship in any specific jurisdiction, or moral rights. It is not a defence to copyright infringement, defamation, contract breach, or any other liability arising from the underlying work. A certificate may be revoked if subsequent evidence undermines its basis (Section 7).

7. Revocation

We may revoke a certificate where:

Subsequent evidence demonstrates the original claim was false or materially misleading;
You request revocation in writing;
A court of competent jurisdiction orders revocation;
The underlying account is terminated for serious violation of these Terms.

Revocation is public — the trust registry and verification endpoints will return the revocation reason. The audit log entry recording the revocation is retained permanently. Revocation does not erase the underlying certificate record, since parties relying on the historical attestation may need to confirm its status.

8. B2B API

8.1 Authentication and rate limits

API access requires an API key issued through your account. Tier-based daily request quotas are described at /pricing and enforced server-side. Requests that exceed the daily quota receive HTTP 429 with a Retry-After header.

8.2 Fair use

The Free Developer tier is provided for evaluation and small-volume use. We may suspend or rate-limit Free-tier keys that, in our reasonable judgement, are being used to support a production service that should be on a paid tier. We will give you 14 days’ notice and the opportunity to upgrade before suspension takes effect, except where immediate suspension is needed to protect the service.

8.3 Suspension and termination of API access

We may suspend an API key without notice if it is being used to circumvent rate limits, scrape data, or otherwise violate these Terms. Routine suspensions are reversible; egregious violations may result in permanent revocation.

8.4 Permitted use of API responses

You may cache API responses for up to 24 hours to reduce request volume. You may not resell or redistribute raw API responses as a substitute for direct access to TraceHumanity. You may not represent certificate data returned by the API as having been independently issued by you.

9. Fees and billing (when applicable)

The Starter and Developer tiers are free of charge. Paid tiers, when launched, will be billed monthly or annually in advance through a PCI-compliant payment processor. Fees are exclusive of GST and other applicable taxes, which we will add at the rate required by your jurisdiction. Refunds are at our discretion except where required by Australian Consumer Law or comparable consumer-protection regimes. We will give 30 days’ notice of any price change for an existing subscription.

The Founding Creator programme provides Creator-tier features free for 12 months to the first 100 verified signups. Founding Creator status is per-account, non-transferable, and expires automatically; we will notify you before expiry and offer a discounted renewal.

10. Disclaimers

To the maximum extent permitted by law, the service is provided “as is” and “as available” without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy, non-infringement, and quiet enjoyment.

We do not warrant that the service will be uninterrupted, error-free, or that any particular certificate will be accepted by any third party. We do not warrant that watermarks will survive every transformation a file may undergo; the robustness data published in our documentation reflects laboratory testing and actual results may vary.

Australian Consumer Law (ACL) notice.If you are a “consumer” for the purposes of the ACL, you have rights under the consumer guarantees in Part 3-2 of the Australian Consumer Law that cannot be excluded. Nothing in these Terms is intended to exclude, restrict, or modify those rights. Where the ACL allows us to limit our liability for breach of a consumer guarantee, we limit it to (at our election) replacement or supply of equivalent services, or payment of the cost of having the services supplied again.

11. Limitation of liability

To the maximum extent permitted by law:

No indirect damages. We will not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, data, or goodwill, even if we have been advised of the possibility.
Aggregate cap. Our total aggregate liability arising out of or in connection with these Terms or the service, whether in contract, tort (including negligence), under statute, or otherwise, is capped at the greater of (a) AUD $100 or (b) the fees you paid us in the 12 months preceding the event giving rise to the claim.
Exceptions. Nothing in these Terms limits liability for fraud, wilful misconduct, death or personal injury caused by negligence, or any liability that cannot be limited by applicable law.

12. Indemnification

You agree to indemnify, defend, and hold harmless Guided Intelligence, its affiliates, and their respective directors, officers, employees, and agents from and against any third-party claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of:

Your breach of these Terms;
Your Content or your submission of false or misleading evidence;
Your violation of any law or third-party right.

We will give you prompt notice of any claim for which we seek indemnification and reasonable cooperation in its defence at your expense.

13. Termination

You may terminate your account at any time by emailing hello@guidedintelligence.com.au from the address on file. We may suspend or terminate your account or any certificate where you materially breach these Terms; where we are required to do so by law; or where the service is discontinued (with at least 60 days’ notice). On termination, public certificate records and audit log entries remain per Sections 6, 7, and the retention schedule in the Privacy Policy. Sections 5.3, 6, 7, 10, 11, 12, 14, and 16 survive termination.

14. Governing law and disputes

These Terms are governed by the laws of the Commonwealth of Australia and of the state or territory in which our registered office is located, without regard to conflict-of-law rules. You and Guided Intelligence each submit to the non-exclusive jurisdiction of the courts of Australia for the resolution of any dispute arising out of or in connection with these Terms.

Before bringing a formal proceeding, you agree to attempt to resolve any dispute informally by emailing us with a description of the dispute and the resolution you seek. We will attempt to respond within 30 days. Nothing in this section prevents either party from seeking interim injunctive relief from a court.

15. EU / UK consumer notice

If you are a consumer resident in the European Union, United Kingdom, or Switzerland, the mandatory consumer-protection laws of your country of residence continue to apply in addition to these Terms. Nothing in these Terms restricts rights you have under those laws.

You have a right of withdrawal from distance contracts for paid plans for 14 days after subscribing, except where you have requested immediate provision of the service and acknowledged that you lose the right of withdrawal once provision begins.

16. California consumer notice

California Civil Code Section 1789.3 requires the following notice: if you are a California resident and have an unresolved complaint regarding the service, you may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Boulevard, Suite N-112, Sacramento, CA 95834, or by telephone at (800) 952-5210.

17. Miscellaneous

Entire agreement. These Terms together with the Privacy Policy are the entire agreement between us regarding the service and supersede any prior agreements.
No waiver. Our failure to enforce any provision is not a waiver of that provision.
Severability. If any provision is found unenforceable, the rest remain in effect, and the unenforceable provision is modified to the minimum extent necessary to make it enforceable.
Assignment. You may not assign these Terms without our written consent. We may assign to an affiliate, successor in interest, or acquirer of substantially all our assets, on notice to you.
Force majeure. Neither party is liable for delay or failure caused by events beyond reasonable control (natural disaster, war, government action, third-party network outage, etc.), provided the affected party gives prompt notice and uses reasonable efforts to mitigate.
Notices. We will give notice to the email address on your account. You give notice to hello@guidedintelligence.com.au.

18. Contact

Guided Intelligence Pty Ltd
Australia
hello@guidedintelligence.com.au

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